The Customer Is Always Right --Right? (Trees And Things)

skeeter1: Re: Absolutes = Good Business

Fri, 4 Apr 2008 10:23:10 EST

"One of the best reputations for customer service among retailers belongs to L.L. Bean. Bean's, however, does not say "the customer is always right," only that the customer must be satisfied with his purchase."

I must say, I've been buying from L

uncarved block: True

Fri, 4 Apr 2008 09:53:26 EST

But I'd consider the return policy more of a financial decision than a customer service one. It would make little to no sense, for example, to do the same when you provide a service (catering, remodeling, etc) that would be an invitation to l

zyxwvutsr: Re: Absolutes = Good Business

Thu, 3 Apr 2008 19:37:49 EST

One of the best reputations for customer service among retailers belongs to L.L. Bean. Bean's, however, does not say "the customer is always right," only that the customer must be satisfied with his purchase. Their

I spent 4 years working as a blood bank supervisor at a major medical center (1200-bed hospital) many years ago. During that time, I think I drew blood from ~3000 patients for transfusions. I

postillion: Re: Absolutes = Bad Business

Wed, 2 Apr 2008 22:20:25 EST

It's often quoted that 20% of your customers make up 80% of your business while 80% of your customers make up the remaining 20% of your business. If you have to concentrate on someone, you concentrate on that 20% who makes up your 80%.

In regards

thefadd: Re: Absolutes = Bad Business

Wed, 2 Apr 2008 17:04:29 EST

The key, especially for small businesses, is finding your core repeat customers and making them feel as if they are always right. When you have a small business and thus limited resources, you simply can't spend 50% of your time placating one demand

uncarved block: Absolutes = Bad Business

Wed, 2 Apr 2008 12:07:55 EST

That's the root of a lot of problems with this expression, I'd think-- not every business is the same, so one corporate slogan is bound to fail if applied universally. If you're running a small retail business, one that sees maybe a hundred c

port1080: Re: The Customer Is Always Right --Right?

Wed, 2 Apr 2008 07:55:20 EST

While I sympathize with many of the people mentioned in the writeup, ultimately I do think that "the customer is always right" is a smart policy from a business perspective. Here's why, in a nutshell:

It forces your employees to always