SciTech

iPhone, YouPhone, We All Scream For iPhone [Review]

logan.

Posted to SciTech on Tue Oct 09, 2007 at 08:03:43 AM EST (promoted by port1080). RSS.

The iPhone. Apple's entry into the cell phone market is the biggest thing since the iPod. Since the debut in July, Apple has sold over 1,000,000 of the tiny monoliths and that's only the beginning. It's a sign of the success of the platform that the bulk of the criticisms about the phone itself have been minor.

On the other hand, the iPhone isn't the be all and end all. Apple has tied their customers to a 2-year contract with AT&T, who's coverage leaves much to be desired. This isn't a nudge-nudge wink-wink thing either. The recent software update (1.1.1) disabled phones that had been unlocked for use on other networks,. Thousands of iPhone owners downloaded the update only to find that their phones had turned into bricks. A byproduct of the upgrade was that the bulk of the first wave of third-party applications for the iPhone no longer worked.

Then there's the money. At the time of release, the iPhone cost $400 for the 6 gig model and $600 for the 8. Hundreds of thousands of Apple fans gleefully plunked down their cash, some waiting in line for hours to buy this year's hot phone. It was galling to say the least when Apple cut the price of the 8 gig model to $400. Many early adopters felt betrayed by Steve Jobs and the bad publicity was enough to convince Apple to offer a $100 rebate to those who'd paid full price.

Personally, I've been salivating over the prospect of an Apple phone/mp3 player for years. Last weekend I broke down and bought one. So far it has been a mixed bag.

First the good:

  1. The iPhone interface is simply amazing, even by Apple's standards. From the browser to the phone to Google Maps, the whole device can be driven with one hand. While no one is actually recommending that you using it while driving, I can report that it is possible to plot a new course and get point to point directions using iPhone's Google Maps app while driving in traffic. As someone with virtually no sense of direction, that's a godsend.

    The iPhone's touchscreen is the biggest innovation in handheld interface since, uh, the touchscreen. Just trust me here. To scroll, you tap the screen and drag. It works far better than you'd think. Apple's engineers have done an amazing job on the virtual keyboard as well. When I saw the tiny keys I figured typing would be a nightmare. Not so. The keyboard uses an auto-predictive algorithm to not only suggest possible word completion half-way through typing, it takes the next logical step and (when in doubt) it makes an educated guess as to which key you meant to hit based on likely word completion. My hat is off to Apple's skunk works on this one.

  2. YouTube on the phone. This is going to make crack look like Sanka. With both an election and a new Radiohead album pending stand by to see a lot of people standing around staring at their phones. Admittedly what you get on the iPhone isn't exactly YouTube. You get versions of the YouTube content that's been optimized for the iPhone. What the actual process is for a user-created video to be made available for the iPhone is unknown at this point, so I'm loathe to claim Apple is censoring content.
  3. Wi-fi when you've got it, Edge network when you don't. If you have cell coverage, you've got internet via AT&T's  Edge network. If there's a wi-fi signal handy, you can use that to browse the net, check your mail, or what have you.

Then the bad:

  1. As a PDA the iPhone leaves much to be desired. There's a notepad, but that's all it is, a notepad. You can't copy and paste text. If you make a mistake, you backspace and try again. There are no folders, so you have to page through all your notes until you find the right one. There's no spreadsheet, you can't read Word docs, and you can't connect to Exchange Server. As a PDA, the iPhone is very 1.0.
  2. With thousands of applications to choose from for the Palm and Windows Mobile platforms, it's frustrating to have only a few dozen to choose from for the iPhone. Worse yet, when OS 1.1.1 was released, most of them broke. Again, it feels like Steve Jobs is giving his most loyal supporters the finger. The phone comes out, Apple fans immediately start writing applications for the new platform, and the first patch breaks them. One has to ask why they should bother developing applications for the iPhone if Apple is going to wipe out months of hard work with a simple system patch.
  3. Finally, there's AT&T. Their coverage is lousy. In my apartment in San Jose I am lucky to get 1 bar. With another 103 weeks left on my contract, my cell coverage is a factor in my current search for a new home. I'm being both vague and polite here as AT&T slipped something new into their terms of service: AT&T reserves the right to terminate your service if you defame AT&T. I have to wonder if that's simply an easy way to get out of my contract. I have to hope, as Apple and AT&T have got me locked in for the next two years.

    At the end of the first week I got a "where the hell are you" email. AT&T never transferred my account from my old service provider. There were 19 voice mails waiting for me on my old account. After two hours on the phone with AT&T and Apple, and an exchange at the Apple Store, I got a working phone. As an aside, where AT&T populate their hold system with commercials for more services, Apple use some pretty cool Indie Rock. In the end the answer wasn't that I needed a new phone, it was that the account activation doesn't complete unless you have at least a three-bar signal. With AT&T's poor coverage my activation never went through.

So. I dumped my Treo 600 and my Verizon contract for an iPhone and AT&T. My coverage is worse, I don't have the applications I use on a daily basis, and my phone barely works at home. That said, as a mobile computing platform the iPhone is the most exciting prospect since the original Palm OS. If Apple gets it together and gets behind the early adopters and Mac Fanatics instead of, uh, getting behind them, this may be the first true full-featured mobile computer. Here's hoping.

Tags: edited by Port1080, written by logan, Apple, iPhone, review (all tags)

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6

Baffling

3fingerspointback.

Tue Oct 09, 2007 at 07:21:21 PM EST

5.00 (interesting)

I'm not really a neutral observer on this--my employer has just closed a big development deal with Palm--but I would have thought it a no-brainer that a company selling a smartphone platform would want to let their user community go ahead and develop software for it.  There's not only a bunch of boring business crap that your boss wants you to have, but you can also put on a bunch of pretty cool free and open software apps that no company would ever bother trying to make and sell.  My Treo is cool because it has a tide estimator for surfing, a fuel logger for my car, a 32-in-one solitaire program, a pocket planetarium for locating planets and other stars, a graphing calculator, and a LISP interpreter.  Broken-in-upgrade my ass, some of those programs were written for the Palm OS before anyone outside Palm really knew the Treo was coming.  Windows, Symbian OS and other random handheld devices also let their users do similar things.

When is all that going to come out for the iPhone?  By everything that's right, the answer should be "it already has", since the thing runs OS X and it shouldn't be that hard for developers to port existing OS X apps over to it.  But no, users are given a bunch of pompous drivel about how opening up the platform would lead to blundering developers crashing the phone and ruining the "experience", or maybe turning it into a toy with their frivolous freeware.  Apple's acting like the same control freak it was 15 years ago, when the PC's flexibility for customization and easy software development turned me away from Macs.

I'm not too baffled about the issues with AT&T.  When I've worked on cell phones, my observation has been that the handset maker has always been much more open to innovation than the cell phone provider.  Twice I've seen proposed cost-meter features dropped from a phone in development because the carrier freaked out at the ability of people to see how much money they were burning at the moment.  In fact, I wouldn't be surprised to hear that Apple's closed-platform position is due to something they signed with AT&T--maybe part of their deal was to be as smothering with their customers as the carrier was.

On the price cut--from the fact that the cheaper phone has a bigger memory chip, I'm guessing that one of their suppliers came through with a delivery that wasn't expected when Apple was rolling out the launch.  I bet that the boards inside the $400 phone already look significantly different than the release models*.  Someone at Apple probably redid the math, saw that the $400 price point would get more revenue than $600, and suggested a price drop without anticipating the response of existing users.

* This is all totally guessing.  I know that people have opened up the phone and taken pictures of the circuit boards.  Does anyone knew where I can find a site where there are a lot of such pictures, to compare recent vs old crackings?

(is 3fingerspointback)

7

Like you, I had a Treo 600

ckm.

Tue Oct 09, 2007 at 09:06:48 PM EST

5.00 (informative, interesting)

And it was OK.  It was the last in a long line of Palm-based smartphones that I had, starting with Handsprings.  But, when I switched phones, I went for a device that really did everything I wanted and had a larger community that any other smartphone, I got a Blackberry.

And, I have to say, it's the best smart phone I've ever had.   It does everything I want pretty much perfectly and some things I didn't even know I wanted very well (like satellite navigation).  Ok, it doesn't have a camera, which kinda sucks, but Bluetooth actually works, unlike the Treo.

It's also got a couple of other nifty features I like, such as:

  • GPS enabled navigation with traffic alerts (in my pocket, how cool is that)
  • Phone as modem with high-speed access (2.5 mb/sec in the best case)
  • I can actually stick it in my pocked with out it, er, sticking me....

Basically, it just works, which is what I wanted.  I've owned my fair share of touchscreen based phones and there is NOTHING I hate more than having to dial phone numbers on them.   I've used the iPhone a fair amount (borrowed friends, been given demo phones to carry around at events, etc.) and there are a couple of things I dislike about it:

  • No buttons - sorry, a pet peeve of mine.  Sometimes tactile feedback is good
  • Predictive typing - try it in another language and see how annoying that is
  • Face grease - no comment
  • No GPS - Why, oh, why?  It's pretty useless for nav until it gets a GPS
  • Edge - plz. I gave up dialup 12 years ago...
  • Too long - maybe it's just me, but the length, er, sticks me when I sit down....
  • ATT - enough said....

Price, etc, are not really an issue for me as I paid far more for a high-end BB last fall.  I use mine pretty intensively (10+ hours a day, sometime with 2+ hours of emailing, 3 hours of calls and an hour of navigation...), it's fallen off the roof of my car twice @ 40mph, been dropped 6ft onto concrete a dozen times, had metal dust blown all over it more times than I can count and it still works.  If only BB would add a camera, it would be perfect.  

Chris.

1

Apple and the follow-through

port1080.

Tue Oct 09, 2007 at 08:33:47 AM EST

4.00 (informative)

I've recently had a love-hate relationship with Apple. I used to be firmly anti-Mac, back in the 90s, when they were acting much more the big bully than Microsoft (i.e. the fiasco where they allowed other companies to license their hardware, then they didn't, also the point in time where MS was practically encouraging people to pirate Windows while Apple seemed much more anal-retentive about getting every dime out of their product). Since the Return of the Jobs, Apple has generally come across as more appealing. OSX is a superior operating system to Windows, and on some issues (such as the iTunes music store) Apple has come across as more or less an advocate of consumer rights.

Still, despite the image of a consumer friendly, edgy, hip company that Apple tries to project, the follow-through just doesn't seem to be there. If you scratch the surface, it's pretty obvious that Apple has been "on the side of the consumer" with iTunes more out of a sense of business-savvy than for any principled reason (anything you buy through ITMS is crippled by being formatted in Apple's proprietary coded, making it difficult / impossible to play on anything other than Apple hardware). Apple's hardware has had numerous quality control issues, from the battery fiasco of the early generation iPods to faulty laptop designs (the awful clamshell iBook powercords, the many issues with the early MacBooks, and just my own general feeling that for what you pay for them, Apple notebooks tends not to be terribly durable).

Now we have the iPhone, which on the surface appears revolutionary, but when it comes to function is heavily crippled by Apple's insistence on controlling the device. I would expect such from one of those heavily subsidized $10 with a $10 mail-in-rebate beginning phones you get with a low-end plan, but I'm shocked that anyone would shell out $400+ for hardware that's so heavily crippled. If the phone had actually followed through, I would have gladly paid that price, but considering that I could get the same functionality (if not the "cool" factor) in any number of other PDA cell phones, most of which are more open to independent developers and also cost less, I just don't see the value-added.

4

^ 1

Re: Apple and the follow-through

DEMachina.

Tue Oct 09, 2007 at 04:40:23 PM EST

none

Now we have the iPhone, which on the surface appears revolutionary, but when it comes to function is heavily crippled by Apple's insistence on controlling the device.

This basically nails why Apple has such a small market share despite making arguably better products.  They do the same thing with desktop hardware; a lack of upgradeability is one of the main reasons Macs are no good for gamers, and I think that hurts them.

As for the iPhone: why on Earth would I pay $600 for a piece of electronics that a) does less than things half its cost and with shittier technology (e.g. EDGE); b) randomly breaks if I try to install 3rd-party software to try to deal with the first part of (a) (and Apple says they won't intentionally break 3rd-party software, but I don't know if I buy that); c) is married to one of the worst cell providers in the U.S., and d) whose only real selling point (i.e. the interface) is usable on Windows Mobile devices?

I'm yet to hear from anyone who's switched to AT&T and not seen a downturn in service and reception.  Even if they were middle-of-the-road on that, I really dislike that you can't choose which network you can be on if you want to use this thing.  Furthermore I'm inherently distrustful of this kind of monopolistic tactics; the whole thing leaves a bad taste in my mouth, and the iPhone is nowhere near good enough for me to be willing to overcome that and give Apple or AT&T money.

Q: What do you think of western civilization? Gandhi: I think it would be a good idea.

3

Adding to the bad

wetkarma.

Tue Oct 09, 2007 at 10:57:56 AM EST

4.00 (informative)

  1. Lack of corporate mail support (Exchange). I realize that Apple probably made a concious decision not to go after the business market (i.e. Blackberries turf) but that one issue makes devices like the Treo/Blackberries far superior for people who would be willing to pay an even high rate plan. I say poor planning/engineering.

  2. Lack of understanding of the European market. The iPhone launched recently in the UK to a somewhat underwhelming reception. People here are used to unlocked phones OR carriers giving away the phone for free in order to sign a contract. The lack of high speed network coverage in the iPhone (UK market doesn't have EDGE) means that much of whiz-bang features (maps etc) simply are more theoretical than not. Additionally (this goes back to the business users thing), people here travel to other countries quite often -- Belgium, France, Amsterdam...all a couple hours away. The design of the phone is configured to give you a horrendous data rate bill as it checks email.

Bottomline: I'd buy it for a kid in school if it weren't tied to a contract...as it stands however, its a high priced toy which locks you into its use for the next 2 years. Do we really think that the iPhone will be a best-of-breed phone 6 months from now much less 2 years?

Memory is a strange bell, jubilee and knell.

2

Huh?

Lou.

Tue Oct 09, 2007 at 08:40:16 AM EST

none

It's a sign of the success of the platform that the bulk of the criticisms about the phone itself have been minor.

I'm not so sure...A shotgun marriage with AT+T*, jerking around first adopters, system upgrades wiping out independent software, lack of useful software in general.  This seem a bit more than minor.  And yes, requiring AT+T for a service provider is not really platform related, it seems like a big problem though.

It's the end of the world as we know it, and I feel fine

5

Re: Questions

zyxwvutsr.

Tue Oct 09, 2007 at 06:46:16 PM EST

none

Questions:

Regarding the device's WiFi capabilities:

Is the WiFi connection functionality easy to operate and seamless, the way it is with Windows XP and Vista? That is, does it,

  1. Automatically notify you when WiFi networks are available?
  2. Allow for easy setup of the security (e.g., passphrases)?
  3. Support WAP encryption?
  4. Remember previously used networks and settings, and have easily-configurable options to seamlessly connect?

Does it do anything new, such as,

  1. Sync contacts, emails, etc. wirelessly and automatically?
  2. Sync iTunes files wirelessly?

Are there any sort of VPN/SSH / other secure tunneling capabilities,

7. Does it have any means to use websites on public WiFi networks while preventing someone with a sniffer from taking your logins or cookies?

9

^ 5

Re: Questions

logan.

Wed Oct 10, 2007 at 03:00:53 PM EST

none

  1. Yup, every time I start an internet app it detects WiFi networks and asks which to use. If one of my preferred is in range it automatically picks that.
  2. Define "Easy". The various makers of WiFi software haven't completely agreed on standard names for things, so there's a little trial and error. I was also told by tech support that the iPhone only supports 32-bit keys.
  3. Yes, WAP is supported.
  4. Yup, previously-used networks and settings are remembered and tweaking settings is pretty easy. Seamless? Not yet, but I'm still playing with it.
  5. I wouldn't call syncing contacts, emails, etc "new". Palm has had that since Day 1. But yes, the iPhone does that.
  6. I think you can sync iTunes wirelessly. Version 1.1.1 has a WiFi app for iTunes and the iPhone supports Bluetooth so I think you could sync to your Mac without a cable. I don't buy stuff from iTunes and I haven't played with Bluetooth yet, so I'm not sure.
  7. There's a built-in VPN client, but I'm busy right now and my office Wi-Fi is a bit odd so I haven't had a lot of time to play with it.
  8. A sniffer? That I do not know. If anyone does know, let's hear it.

-=Logan
Research, facts, a Republican needs not these things.

10

^ 9

Re: Questions

zyxwvutsr.

Wed Oct 10, 2007 at 07:23:01 PM EST

none

I wouldn't call syncing contacts, emails, etc "new". Palm has had that since Day 1. But yes, the iPhone does that
I meant syncing wirelessly and automatically. Imagine having the sync done without your PDA needing to leave your bag (or pocket, or whatever).

Anyway, it occurred to me that the iPhone had the necessary hardware to do that, so I wondered if they thought to do it.

8

Re: iPhone, YouPhone, We All Scream For iPhone [Re

dzetetes.

Wed Oct 10, 2007 at 10:24:34 AM EST

none

I'm being both vague and polite here as AT&T slipped something new into their terms of service: AT&T reserves the right to terminate your service if you defame AT&T.

It's only defamation if it's not true.

In regione caecorum, rex est luscus.

12

^ 8

Re: iPhone, YouPhone, We All Scream For iPhone [Re

thefadd.

Fri Oct 12, 2007 at 02:07:48 PM EST

3.00 (astute)

I'm being both vague and polite here as AT&T slipped something new into their terms of service: AT&T reserves the right to terminate your service if you defame AT&T.

Seems like an easy loophole out of those nasty long term contracts.

It is easy to buy small plaster models of what you think life is like.

11

Good Timing On The Story

uncarved block.

Thu Oct 11, 2007 at 05:28:13 PM EST

none

    I was at the gym when the news came across the TV: a firm in California has filed a class action lawsuit (or what they hope will be one) over the concerns mentioned here. I have no dog in this fight one way or another- haven't even stepped up to a regular cell phone yet- but thought it was worth noting. Lawyers fishing for dollars? The market correcting itself by other means? And for the conspiracy theory minded, would you be surprised to find Bill Gates behind this somewhere?

Ex ignorantia ad sapientiam; e luce ad tenebras

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