iPhone, YouPhone, We All Scream For iPhone [Review]
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Posted to SciTech on Tue Oct 09, 2007 at 08:03:43 AM EST (promoted by port1080). RSS.
The iPhone. Apple's entry into the cell phone market is the biggest thing since the iPod. Since the debut in July, Apple has sold over 1,000,000 of the tiny monoliths and that's only the beginning. It's a sign of the success of the platform that the bulk of the criticisms about the phone itself have been minor.
On the other hand, the iPhone isn't the be all and end all. Apple has tied their customers to a 2-year contract with AT&T, who's coverage leaves much to be desired. This isn't a nudge-nudge wink-wink thing either. The recent software update (1.1.1) disabled phones that had been unlocked for use on other networks,. Thousands of iPhone owners downloaded the update only to find that their phones had turned into bricks. A byproduct of the upgrade was that the bulk of the first wave of third-party applications for the iPhone no longer worked.
Then there's the money. At the time of release, the iPhone cost $400 for the 6 gig model and $600 for the 8. Hundreds of thousands of Apple fans gleefully plunked down their cash, some waiting in line for hours to buy this year's hot phone. It was galling to say the least when Apple cut the price of the 8 gig model to $400. Many early adopters felt betrayed by Steve Jobs and the bad publicity was enough to convince Apple to offer a $100 rebate to those who'd paid full price.
Personally, I've been salivating over the prospect of an Apple phone/mp3 player for years. Last weekend I broke down and bought one. So far it has been a mixed bag.
First the good:
- The iPhone interface is simply amazing, even by Apple's standards. From the browser to the phone to Google Maps, the whole device can be driven with one hand. While no one is actually recommending that you using it while driving, I can report that it is possible to plot a new course and get point to point directions using iPhone's Google Maps app while driving in traffic. As someone with virtually no sense of direction, that's a godsend.
The iPhone's touchscreen is the biggest innovation in handheld interface since, uh, the touchscreen. Just trust me here. To scroll, you tap the screen and drag. It works far better than you'd think. Apple's engineers have done an amazing job on the virtual keyboard as well. When I saw the tiny keys I figured typing would be a nightmare. Not so. The keyboard uses an auto-predictive algorithm to not only suggest possible word completion half-way through typing, it takes the next logical step and (when in doubt) it makes an educated guess as to which key you meant to hit based on likely word completion. My hat is off to Apple's skunk works on this one.
- YouTube on the phone. This is going to make crack look like Sanka. With both an election and a new Radiohead album pending stand by to see a lot of people standing around staring at their phones. Admittedly what you get on the iPhone isn't exactly YouTube. You get versions of the YouTube content that's been optimized for the iPhone. What the actual process is for a user-created video to be made available for the iPhone is unknown at this point, so I'm loathe to claim Apple is censoring content.
- Wi-fi when you've got it, Edge network when you don't. If you have cell coverage, you've got internet via AT&T's Edge network. If there's a wi-fi signal handy, you can use that to browse the net, check your mail, or what have you.
Then the bad:
- As a PDA the iPhone leaves much to be desired. There's a notepad, but that's all it is, a notepad. You can't copy and paste text. If you make a mistake, you backspace and try again. There are no folders, so you have to page through all your notes until you find the right one. There's no spreadsheet, you can't read Word docs, and you can't connect to Exchange Server. As a PDA, the iPhone is very 1.0.
- With thousands of applications to choose from for the Palm and Windows Mobile platforms, it's frustrating to have only a few dozen to choose from for the iPhone. Worse yet, when OS 1.1.1 was released, most of them broke. Again, it feels like Steve Jobs is giving his most loyal supporters the finger. The phone comes out, Apple fans immediately start writing applications for the new platform, and the first patch breaks them. One has to ask why they should bother developing applications for the iPhone if Apple is going to wipe out months of hard work with a simple system patch.
- Finally, there's AT&T. Their coverage is lousy. In my apartment in San Jose I am lucky to get 1 bar. With another 103 weeks left on my contract, my cell coverage is a factor in my current search for a new home. I'm being both vague and polite here as AT&T slipped something new into their terms of service: AT&T reserves the right to terminate your service if you defame AT&T. I have to wonder if that's simply an easy way to get out of my contract. I have to hope, as Apple and AT&T have got me locked in for the next two years.
At the end of the first week I got a "where the hell are you" email. AT&T never transferred my account from my old service provider. There were 19 voice mails waiting for me on my old account. After two hours on the phone with AT&T and Apple, and an exchange at the Apple Store, I got a working phone. As an aside, where AT&T populate their hold system with commercials for more services, Apple use some pretty cool Indie Rock. In the end the answer wasn't that I needed a new phone, it was that the account activation doesn't complete unless you have at least a three-bar signal. With AT&T's poor coverage my activation never went through.
So. I dumped my Treo 600 and my Verizon contract for an iPhone and AT&T. My coverage is worse, I don't have the applications I use on a daily basis, and my phone barely works at home. That said, as a mobile computing platform the iPhone is the most exciting prospect since the original Palm OS. If Apple gets it together and gets behind the early adopters and Mac Fanatics instead of, uh, getting behind them, this may be the first true full-featured mobile computer. Here's hoping.
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