Etcetera

Petulant Pierre Beats Out Ugly American As #1 Tourist Terror

port1080.

Posted to Etcetera on Wed Jul 09, 2008 at 11:30:12 AM EST (promoted by 1fastdog). RSS.

Despite the common wisdom, according to a recent survey of hotel employees, Americans aren't the worst tourists to deal with - in fact, it's not even close.

The survey, which was given to over 4,000 hotel employees in Germany, France, the UK, Italy, Canada, and the US by the French website Expedia.fr, found that the French were the #1 tourist terrors in Europe (the Chinese and Indians were the worst world-wide). The French scored low both in their willingness to try to speak the local language and in their willingness to spend money on "unnecessary" things like tipping. The most liked were the Japanese, followed by the Germans, British and Canadians. The United States came in about the middle of the pack (#11 out of 22). The US did rank high in some surprising areas (#1 in trying to speak the local language - no word on the success rate though) and some not so surprising areas (#1 in willingness to spend).

French spokesman for Expedia Timothee De Roux attempted to do some damage control and explain the results by putting things in context:

"Our findings show the average French employee will get 37 vacation days spread over seven trips in 2008, versus 14 for an American - who won't even take them all...That means the French tourist will more tightly budget his or her spending over more trips, while the American spends freely on the one or two vacations taken all year."

By contrast, poll finds the French and Americans similar in being perceived as critical and rude when they travel - though for different reasons. The same local attractions that make France the world's top destination for 92 million foreign visitors each year, says de Roux, also explains why over 85% of French vacation in-country - and wind up spoiled by it when they leave. "When they go abroad, French travellers demand the same quality they'd get at home," de Roux says. "Americans, by contrast, demand the same exceptional service they are used to at home, which is why they rank as the loudest, most inclined to complain, and among the least polite."

For those TnTers in the service industry or are world travelers who've had the experience of getting to know a variety of tourists while jet-setting over the years - do these results seem to add up? Is America's poor reputation more deserved than this poll would make out? Are the Indians, Chinese, and French really as bad as the results suggest?

Tags: written by Port1080, edited by 1fastdog, tourism, France, United States, Ugly American (all tags)

This story: 6 comments (4 from subqueue)
Post a Comment
4

wtf is up with the subject parser today?

DEMachina.

Thu Jul 10, 2008 at 09:38:52 PM EST

4.00 (interesting)

I've only left the U.S. once (to Mexico), so I don't remember that much.  The one thing I do remember is that you had to specifically ask for the check, which I have mixed feelings about.  The nice thing is if you want to stay for awhile you don't have to worry about being ignored (sometimes waitstaff treats giving you the check as the end of it, even if you're there for awhile longer).  I agree with the non-U.S.ian view that meals shouldn't be rushed.

Actually, scratch that; I agree with the southern U.S.ian and foreign view that meals shouldn't be rushed.  A girl I dated in undergrad was from New England, and I used to drive her crazy because I'd gasp sit around to digest and talk to people after a meal.

Q: What do you think of western civilization? Gandhi: I think it would be a good idea.

5

Are the Indians, Chinese, and French really bad?

pO157.

Fri Jul 11, 2008 at 09:42:25 AM EST

4.00 (informative)

I don't know about the Chinese or French, but I know some Indian tourists can be really bad. I have an Indian co-worker that frequently complains about extremely boorish behavior by some of her fellow countrymen which she says is just generally accepted. Apparently travel on airlines and trains within, originating from, or traveling to that country is a real joy.

I only have two recent stories I can think of.

1) I was outside the country on a trip to an undisclosed Latin American destination. The hotel we stayed at had a "satisfaction guaranteed" policy for tours and services booked through their concierge. There was one Indian family and the dad appeared to be a real prize. Once my wife and I were in the office and he was ahead of us, complaining about a recent trip to somewhere. He was complimenting it endlessly, saying the children really enjoyed it and it was quite memorable, but he still was not "completely satisfied." He was obviously fishing for a refund in the most obnoxious way. Apparently he did this after every trip they booked for him. Said it was wonderful, but he wasn't 'completely satisfied.' Demanded his money back, to see the manager, whatever.

When the trip ended a bit early due to a surprise hurricane attack the last we saw of him was on the beach with his family wondering where everybody went and why none of the hotel staff would tell him what was going on or where to go.

2) Returning from a recent conference I sat down on my seat on the airplane (row 6) still shaking from meeting R. Lee Ermey and living to tell the tail. Behind me a commotion began. Apparently some Indian guy felt the need to upgrade himself to Row 7, aisle seat from the back of the plane. Just before the door closed some man got there and asked what he was doing in his seat. He explained that he held the ticket for that seat and had booked it months in advance so he could sit next to his business partner. Mr. Seat Absconder was a giant (redacted) about it and told the guy "I wish to sit here. Please reseat yourself over there." Thankfully (for the Indian guy, because I am sure the rest of the plane was ready to dispense some Common Air Carrier Justice on this idiot for holding departure up) the dude's business partner told him "It wasn't worth it" and since the flight was only 90 minutes to forget about it.

That's all I got for now.

1

Ugly American

profwhat.

Wed Jul 09, 2008 at 03:53:21 PM EST

none

Look, I don't know anything about this.  But I do know that when I am in foreign countries, the service is really slow.  

Canada, I'm looking at you, especially the Francophone portion.  Seriously, 30 minutes to bring me a bowl of soup?  In America, if that happened, you'd all be fired and denied health care.

2

^ 1

Re: Ugly American

keta.

Wed Jul 09, 2008 at 04:33:27 PM EST

none

Agreed.  The service sector, at least here in BC, is appalling.  From cashiers who carry on a running conversation with a friend while supposedly ringing you out, to droopy-eyed stoners who can't seem to take their hands out of their pockets while "showing" you merchandise, to Nazi-trained clerks whose tiny little mind can't fathom helping you in any fashion other than their goose-stepping idea of "service", it's all beyond ridiculous.

One of the many treats of traveling in the US is the generally high level of service.  I don't know where we went wrong here in BC, but I'm not shy of explaining inadequacies to personnel and managers, and taking my business elsewhere.

3

^ 1

Re: Ugly American

thefadd.

Wed Jul 09, 2008 at 05:06:04 PM EST

none

I gotta say I loved the slow service in France. There's nothing that annoys me more than kitchen staff asking if I'm done every five minutes.

It is easy to buy small plaster models of what you think life is like.

6

Re: Petulant Pierre Beats Out Ugly American As #1

postillion.

Tue Jul 15, 2008 at 04:24:29 PM EST

none

Really, after having to deal with some of the worst slow service at LAX this go around, I feel that service during my vacation in Mexico was absolutely stellar.  

And actually it was.  If anything, maybe too attentive.  I am generally the type that only wants to see a waiter when I call out to him.  Otherwise, I just want to be left alone to enjoy the scenery and people watching.  And I don't want a check until I ask for it (unless every table is occupied, in which case I understand them wanting to rush people out).

This story: 6 comments (4 from subqueue)
Post a Comment