One thing I like about both Best Buy and Sears is their buy online / immediately pick up in store option.  You definitely end up paying more than if you wait for Amazon or Newegg or wherever to ship it, but if it's an item that you just NEED right then and there, it's worth it, and it allows you to do an end-around on the awful customer service (although to be fair my local Sears isn't all that bad - they get so little foot traffic these days that there's usually somebody standing around hoping a customer will show up).  Also good for items that aren't really discounted online (iPad, official PS3 / gear, etc.), so there's no advantage to waiting - might as well take the instant gratification.  Since Tigerdirect bought the Compusa band name and opened a store about five minutes from my house I almost never have a reason to go to Best Buy anymore, though...

Allons-y!

Best Buy's marketing chief resigned this week lol.

Best Buy will eventually have to move to smaller stores where they carry mostly major appliances (people still don't and won't buy those on the internet) and they were already talking about increasing the presence of their mobile/wireless sections where they sell cellphones and such. Whatever computers they carry will have to be exclusive to them to maintain a reason for people to come to the store. Think of Sam's Club and Costco, where those wholesalers get certain models that other stores don't get so there isn't competition from the internet and other stores. They do that with TVs as well. And of course they will have to increase their online presence, mostly by offering competitive pricing, because right now the online store aren't any better in pricing than the brick and mortar stores.

Best buy isn't like a Home Depot in the regard that there aren't really items that you need right now. Outside of major appliances, most items at Best buy can be found online at cheaper price and waiting for it isn't so bad because shipping time in the US is around 2-3 days at MOST. I get most of my items that I order from Amazon or other online stores within 2 days. It's very rate for a item to take longer, and when it does it's probably because there's a third party seller who takes a while to ship.

You might say things like wires or usb hubs or stuff like that you might need "right-away" but those things you can buy at Radioshack and Staples for probably cheaper and/or more variety. So outside buying a refrigerator or air conditioner, there's really no other reason to go to Best Buy. I haven't bought an item from a big box electronics store since Circuit City shutdown.

Also slightly offtopic: But I anticipate some type of national sales tax.

Oh and about the homosexual facebook outing via Best buy employee... I don't think Best Buy should be responsible for that. Employee getting fired should be enough.