Tag: customer service
The Customer Is Always Right --Right?
MayorBob.
Posted to Business on Wed Apr 02, 2008 at 07:40:29 AM EST (promoted by port1080). RSS.
That credo is largely credited as an American creation, mostly associated with Marshall Field's department store in the US. Over in the United Kingdom, Wisconsin-born department store magnate George Selfridge championed its use at his stores. The idea is you go out of your way to please the customer, literally never refusing him or her anything in the way of service, and you produce a loyal customer. You also set the bar very, very high in terms of customer service - a good thing, no?
(10 comments, 456 words in story) Full Story
Flying The Unfriendly Skies Of Virtually Any Airline
MayorBob.
Posted to Etcetera on Sun Oct 21, 2007 at 08:47:04 AM EST (promoted by port1080). RSS.
Getting there isn't half the fun. Getting there is most of the pain -- especially if you're talking flying. Flyers experience lost luggage. They get stranded on runways. They get nailed with obnoxious, hidden airline fees. They have to pay for airline meals (which the airlines spin as "yummy"). They're subject to arbitrary changes to airline "rewards" programs. All of these add up to making flying a royal pain -- a pain which some experts say may never go away.
(6 comments, 329 words in story) Full Story
